This Privacy Policy explains how Cleaners SW11 collects, uses, stores and protects personal data relating to our customers and prospective customers in the local area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners SW11 customers and prospective customers located in our service area, including individuals who contact us to request information, obtain a quotation, make a booking, or receive cleaning or related services. It applies to personal data collected through our website, over the telephone, in person, and through any other communication channels we use to provide and manage our services.
For the purposes of data protection law, Cleaners SW11 is the data controller for the personal data that we collect and process about you in connection with the provision of our services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.
We may collect and process the following categories of personal data about you when you interact with us or use our services:
Identification and contact details, such as your name, address, postcode, and preferred contact details. Booking and service details, such as the type of cleaning services requested, dates and times of appointments, access instructions for the property, and any specific service preferences. Communication records, including the content of your enquiries, quotes, complaints, feedback and any other correspondence you have with us. Payment-related information, such as records of payments made and payment method used. We do not store full card details when third-party payment processors are used. Technical and usage data, which may include basic information about how you use our website or digital services, such as pages visited and time spent, where this is necessary for security or service improvement.
We generally do not collect special categories of personal data. If you voluntarily provide such information, for example health information relating to specific cleaning requirements, we will only process it where necessary and in accordance with applicable law.
We collect personal data directly from you when you contact us, request a quote, make a booking, or use our services. We may also collect data when you complete forms on our website or communicate with us through other channels. In limited cases, we may receive information from third parties, for example referral partners or online platforms through which you book our services. In such cases, the third party is responsible for ensuring that they have a lawful basis to share your personal data with us.
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: We process personal data to enter into and perform a contract with you, such as to provide cleaning services, manage bookings, and handle payments. Legal obligation: We process certain data to comply with our legal and regulatory obligations, such as record-keeping and tax requirements. Legitimate interests: We process personal data where it is necessary for our legitimate business interests, for example to manage our relationship with you, respond to enquiries, improve our services, ensure security, or pursue and defend legal claims. When we rely on legitimate interests, we balance these interests against your rights and freedoms. Consent: In limited circumstances, we may rely on your consent, for example for certain marketing communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of any processing carried out before withdrawal.
We may use your personal data for the following purposes:
To provide and manage our cleaning and related services, including confirming and managing bookings and appointments, sending reminders, and dealing with any changes or cancellations. To respond to your enquiries, provide quotations, handle feedback and complaints, and otherwise communicate with you about our services. To process payments and maintain accurate financial and accounting records. To manage our relationship with you, including customer service, quality assurance and service improvement. To carry out internal administration, data analysis, and service planning. To comply with legal and regulatory obligations and cooperate with competent authorities where required by law. To protect the security of our staff, customers and business, including the prevention and detection of fraud or misuse.
We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as data processors on our behalf or as independent data controllers.
We may engage service providers who act as data processors to support our operations. These may include providers of booking and scheduling tools, payment processing services, IT hosting and maintenance, customer relationship management systems, and professional advisers such as accountants. These processors are required to process your personal data only on our instructions, to keep it secure, and to comply with applicable data protection law.
We may also share your data with independent controllers where necessary, such as banks, insurance providers, or governmental or regulatory bodies if required by law or to protect our rights and the rights of others.
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data may be stored on servers located outside these jurisdictions, we take appropriate steps to ensure that your personal data is adequately protected. This may include the use of standard contractual clauses or other legally recognised safeguards. Further information about these safeguards can be provided upon request.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements. The retention period will vary depending on the nature of the data and our relationship with you.
In general, we retain customer and booking records for as long as you remain a customer and for a reasonable period thereafter, typically up to several years, to deal with any queries, complaints or legal claims. Financial and transactional records are kept for the period required by law. When personal data is no longer required, we will securely delete or anonymise it.
We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include access controls, security policies, staff training and the use of secure systems and processes. While we take reasonable steps to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These may include the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data where there is no longer a lawful basis for us to retain or process it. Object to the processing of your personal data where we rely on legitimate interests, and we will stop processing unless we have compelling legitimate grounds to continue. Request restriction of processing of your personal data in certain circumstances. Request the transfer of your personal data to you or to a third party in a commonly used, machine readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means. Withdraw consent where we rely on your consent to process personal data, without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us using our usual contact details. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set out in applicable law.
If you have any concerns about how we handle your personal data, you can raise them with us, and we will do our best to address them. You also have the right to lodge a complaint with the competent supervisory authority for data protection. Details of how to do this can be found on the authority's official website.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updated version will be made available through our usual communication channels and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Our cleaners SW11 company is the one that is always available to give you the best service at prices without putting you out of pocket.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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