These Terms and Conditions set out the basis on which Cleaners SW11 provides cleaning and related services to customers. By making a booking, accessing our services, or allowing our operatives to attend your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company, or organisation that requests or receives services from Cleaners SW11.
Company means Cleaners SW11, the provider of cleaning services.
Services means domestic, commercial, end of tenancy, deep cleaning, one-off cleaning, regular cleaning, and any related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Operative means a cleaner, subcontractor, or representative engaged by the Company to perform the Services.
Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions.
The Company provides cleaning and related services within SW11 and nearby areas, subject to availability. The description of the Services, including the nature of the work, frequency, and pricing, will be set out at the time of booking. Any additional tasks requested on the day are subject to the Operative's discretion and may incur further charges.
The Company reserves the right to refuse or discontinue Services where the Premises are unsafe, inaccessible, or where the Customer's instructions are unreasonable or contrary to health and safety regulations.
3.1 Bookings may be made by the Customer through the Company’s chosen communication channels. A booking is only confirmed when the Company has accepted it and provided a booking confirmation.
3.2 When making a booking, the Customer must provide accurate information regarding the Premises, property size, required tasks, preferred date and time, and any special requirements. The Company relies on this information to estimate the duration, staffing, and cost of the Services.
3.3 The Company may adjust the quoted price if the information provided by the Customer is incomplete or inaccurate, or if the actual condition of the Premises differs significantly from that described at the time of booking. Any such adjustment will be discussed with the Customer before work proceeds.
3.4 For regular cleaning services, the Customer agrees to the agreed frequency, such as weekly, fortnightly, or monthly. Any changes to the schedule must be requested in advance and are subject to availability.
4.1 The Customer is responsible for providing safe and timely access to the Premises at the agreed start time. This may include arranging key collection, providing access codes, or ensuring someone is present to admit the Operative.
4.2 If the Operative cannot gain access to the Premises at the agreed time, the visit may be treated as a late cancellation and a cancellation fee may apply as set out in the cancellation section of these Terms and Conditions.
4.3 The Customer is responsible for ensuring that electricity, running water, and adequate lighting are available at the Premises during the Service. Where such utilities are not available, the Operative may be unable to complete the work, and the visit may still be chargeable.
5.1 The Customer must ensure that the Premises are reasonably tidy and free from excessive clutter so that the Services can be carried out safely and efficiently.
5.2 The Customer must inform the Company in advance of any hazards, fragile items, or areas that require special care, such as delicate surfaces, broken fixtures, or valuable items. The Customer should also specify any areas that are restricted or not to be accessed.
5.3 The Customer must secure all valuable, sentimental, or irreplaceable items prior to the Service. The Company does not accept responsibility for damage to items that are not suitably protected or that are inherently fragile.
6.1 Prices for Services will be communicated to the Customer at the time of booking, either as an hourly rate or a fixed fee, depending on the Service type and scope of work.
6.2 Unless otherwise stated, all prices are exclusive of any applicable taxes or charges which may be added in accordance with applicable law.
6.3 Payment terms will be explained to the Customer at the time of booking. The Company may require payment in advance, on the day of the Service, or within a specified period following completion of the Service.
6.4 The Company accepts selected payment methods, which may include card payments, bank transfers, or other accepted payment solutions as notified to the Customer. Cash payments may not be accepted in all cases and are at the Company's discretion.
6.5 Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts, suspend further Services, and pursue recovery of any outstanding sums.
7.1 The Customer may cancel or amend a booking by providing the required notice period, which will be communicated at the time of booking. As a general guideline, at least 24 hours' notice prior to the scheduled start time is usually required for standard appointments.
7.2 If the Customer cancels or requests to reschedule the Service with less than the required notice period, the Company may at its discretion charge a late cancellation fee, which may be up to the full cost of the scheduled Service.
7.3 In the event that the Operative is unable to attend due to unforeseen circumstances such as sickness, severe weather, or operational issues, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative date or replacement Operative where possible. The Company will not be liable for any loss or inconvenience resulting from such rescheduling but will not charge the Customer for Services not provided.
7.4 For regular cleaning arrangements, if the Customer repeatedly cancels or reschedules at short notice, the Company reserves the right to terminate the arrangement.
8.1 The Company aims to deliver Services with reasonable care and skill. If the Customer is not satisfied with any aspect of the Service, they must notify the Company as soon as possible, and in any event within 24 hours of the Service being provided.
8.2 On receipt of a complaint, the Company may request photographs or further information and may arrange for an Operative to revisit the Premises to inspect and, where appropriate, rectify the issue. Any such revisit will be arranged at a mutually convenient time.
8.3 The Company is not obliged to offer a refund where a reasonable opportunity has been provided to re-clean or otherwise resolve the matter and the Customer has refused such an offer.
9.1 The Company will take reasonable care in delivering the Services but shall not be liable for normal wear and tear or for pre-existing damage or defects at the Premises.
9.2 The Customer must notify the Company of any alleged loss or damage arising from the Services within 24 hours of the Service being provided, or of becoming aware of the issue. Failure to do so may affect the Company’s ability to investigate and may limit or exclude liability.
9.3 Where the Company is found liable for loss or damage, such liability shall be limited to the lower of the cost of repair or the replacement value of the item, subject to a reasonable assessment of fair wear and tear and depreciation.
9.4 The Company shall not be liable for:
a. Loss or damage resulting from the Customer’s failure to follow instructions or warnings.
b. Damage to items that are not suitable for cleaning, that are inherently fragile, or that are not clearly identified as requiring special treatment.
9.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
The Company maintains appropriate insurance cover in relation to its Services and Operatives. Details of cover can be made available upon reasonable request. The existence of insurance does not extend the Company’s liability beyond that set out in these Terms and Conditions.
11.1 The Company and its Operatives will comply with applicable health and safety requirements while on the Premises.
11.2 The Company may provide its own cleaning products and equipment or may use the Customer’s products and equipment where agreed. If the Customer requests the use of specific products, they must ensure these are safe, in good condition, and suitable for the intended surfaces.
11.3 The Company is not liable for any damage or adverse effects arising from the use of products supplied or specified by the Customer.
12.1 The Company will handle general household and office waste generated during the cleaning process in line with applicable waste regulations. This typically involves bagging and leaving waste in the Customer’s designated bins or waste storage areas.
12.2 The Company does not ordinarily remove waste from the Premises unless this has been specifically agreed as part of the Service and is compliant with relevant waste carrier and disposal regulations.
12.3 The Customer must notify the Company in advance of any hazardous or regulated waste at the Premises, including but not limited to clinical waste, chemical waste, or sharp objects. The Company reserves the right to refuse handling of such waste or to apply additional charges where specialist handling is required.
12.4 The Customer is responsible for ensuring that any waste removed from the Premises at their request is lawful for the Company to handle and does not breach environmental or local authority regulations.
13.1 If the Customer provides keys or access devices to the Company, these will be stored and handled with reasonable care.
13.2 The Customer must inform the Company immediately if keys or access arrangements change or if there is any security concern about the Premises.
13.3 The Company is not responsible for any loss arising from defective locks, alarms, or security systems at the Premises.
14.1 Either party may terminate a regular Service arrangement by giving the other party reasonable notice, typically at least one cleaning interval, unless otherwise agreed.
14.2 The Company may terminate the Agreement with immediate effect if the Customer is in material breach of these Terms and Conditions, including non-payment, abusive or unsafe behaviour, or unreasonable demands placed on Operatives.
14.3 On termination, the Customer must pay for all Services provided up to the termination date and for any late cancellation fees that may apply.
15.1 The Company will collect and use personal data from the Customer for the purpose of managing bookings, providing Services, processing payments, and communicating about Services.
15.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell personal data to third parties and will only share it where necessary to provide the Services or to meet legal obligations.
16.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing Services after reasonable notice has been given to the Customer.
16.2 Continued use of the Services following notification of changes shall constitute acceptance of the updated Terms and Conditions.
17.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written confirmation of booking and any specific written variations agreed between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations or understandings.
Our cleaners SW11 company is the one that is always available to give you the best service at prices without putting you out of pocket.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(59)